Hospitality Marketing Guides for Luxury Hotels and Resorts

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Hand reaching toward a reflected image through glass, representing mediated digital interaction in AI-driven hotel discovery.

AI Will Not Reduce Intermediary Dependence in Travel. It May Increase It.

Artificial intelligence is reshaping how travelers discover hotels, but it is not removing the intermediaries that control demand. For years, the hospitality industry has operated under a persistent hope: that new technology would finally allow hotels to reduce reliance on intermediaries. Today, artificial intelligence has become the latest expression of …

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Dark hotel hallway with evenly spaced wall lights leading to a distant doorway.

When AI Plans the Trip, Who Owns the Traveler?

As artificial intelligence becomes the front door to travel discovery, a quiet power struggle is underway over who shapes demand — and who gets reduced to inventory. It no longer starts with a browser tab and a list of blue links. It begins with something closer to instinct: somewhere warm …

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Email marketing as owned demand infrastructure for luxury hotel acquisition

The Economics of Email-Based Acquisition in Luxury Hospitality

AI Is Compressing Discovery — Ownership Determines Margin Leave email to CRM teams long enough, and something predictable happens. It becomes downstream. Transactional.Reactive.A retention tool asked to compensate for demand hotels no longer control. Meanwhile, discovery quietly moved upstream. First to search engines.Then to metasearch.Now increasingly to AI. And with …

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