Case Study: Accelerating Booking and Revenue Performance for Ventana Big Sur

Case Study:

Client Profile:

Company: Ventana Big Sur
Industry: Hospitality
Location: Big Sur, California, USA
Establishment: Premier luxury resort offering unparalleled accommodations, dining, and wellness experiences amidst the breathtaking landscapes of Big Sur’s rugged coastline.


Ventana Big Sur, nestled amidst the majestic beauty of California’s central coast, sought to increase its bookings and revenue streams to solidify its position as a top-tier luxury destination. Despite offering world-class amenities and immersive experiences, the resort faced challenges in effectively reaching and engaging its target audience amid a competitive landscape.

Client’s Challenges:

  1. Market Competitiveness: Big Sur boasts numerous upscale resorts and boutique accommodations, making it essential for Ventana Big Sur to differentiate itself and attract discerning travelers seeking unparalleled luxury experiences.
  2. Revenue Maximization: While the resort commanded premium rates for its exclusive offerings, optimizing revenue and maximizing profitability remained paramount to sustaining growth and competitiveness in the market.
  3. Audience Expansion: Expanding the resort’s customer base beyond its existing clientele and attracting affluent travelers seeking luxury getaways presented a significant opportunity for growth.


Americas Great Resorts, renowned for its expertise in driving booking and revenue growth for luxury hospitality establishments, collaborated with Ventana Big Sur to develop a strategic approach tailored to the unique characteristics of the property. Leveraging advanced digital marketing strategies, Americas Great Resorts devised a comprehensive email campaign aimed at expanding the resort’s reach and boosting revenue.


  1. Strategic Audience Segmentation: Americas Great Resorts conducted detailed market research to identify and segment key target audiences, including affluent travelers, luxury seekers, wellness enthusiasts, and adventure seekers interested in Big Sur’s natural beauty. The data, comprising various demographic indicators, was meticulously processed and then weighted by a curated list of relevant zip codes from previous guests, ensuring the final data file was robust and ready for deployment in the targeted market analysis.
  2. Email Campaign Design: A captivating email campaign was meticulously crafted, showcasing Ventana Big Sur’s exquisite accommodations, gourmet dining experiences, rejuvenating spa treatments, and curated activities amidst the stunning coastal landscapes of Big Sur.
  3. Deployment: The email campaign was deployed to a curated list of 44,000 recipients, comprising potential guests, previous visitors, and subscribers interested in luxury travel experiences in the Big Sur region.
  4. Performance Monitoring and Optimization: Robust analytics tools were utilized to monitor the performance of the email campaigns in real-time, tracking metrics such as open rates, click-through rates, conversion rates, and average daily rate (ADR). Continuous optimization strategies were implemented to enhance campaign effectiveness and maximize return on investment (ROI).


  1. Significant Booking Growth: The targeted email campaigns orchestrated by Americas Great Resorts generated a notable 58 new customer bookings for Ventana Big Sur, with an impressive average daily rate (ADR) exceeding $1,000 per night.
  2. Revenue Enhancement: The influx of new bookings translated into a substantial increase in revenue for the resort, surpassing revenue targets and achieving a remarkable return on investment (ROI).
  3. Enhanced Brand Visibility: Ventana Big Sur experienced heightened brand visibility and recognition within the competitive luxury travel market, establishing itself as a premier destination for affluent travelers seeking exclusive experiences amidst Big Sur’s pristine landscapes.
  4. High-Quality Customer Engagement: The personalized approach and exclusive offers featured in the email campaigns fostered deeper engagement with prospective guests, resulting in increased interest, conversions, and guest satisfaction.


Through a strategic partnership with Americas Great Resorts, Ventana Big Sur achieved significant success in driving booking and revenue growth, surpassing established targets and solidifying its reputation as a leading luxury resort in the Big Sur region. The strategic deployment of targeted email campaigns, coupled with advanced digital marketing strategies, enabled the resort to expand its customer base, enhance brand visibility, and deliver unparalleled guest experiences. As Ventana Big Sur continues to innovate and evolve, it remains committed to exceeding the expectations of affluent travelers seeking unforgettable luxury getaways amidst the natural splendor of Big Sur’s coastal paradise.