A Twelve Step Program Nobody in Luxury Hospitality Has the Guts to Attend
The church basement is damp. The folding chairs are metal and cold. The fluorescent light hums like it has somewhere better to be. The floor …
Hotel Marketing Articles
UCP. MCP. Gemini. You Already Know How This Ends. You Have No Excuse This Time.
Twenty-five years ago, OTAs arrived with a compelling offer. Expedia and Booking.com would put hotels in front of travelers who would never have found them …
The Industry Learned All the Right Words. It Has No Idea What They Mean.
The Hotel Industry Speaks Fluent AI. It Has No Idea What It Just Said. On May 8, 2026, Cendyn published an article titled “What ChatGPT’s …
HAL 9000 Isn’t Your Friend
“I’m sorry Dave, I’m afraid I can’t do that.” In 1968, Stanley Kubrick introduced the world to HAL 9000, a perfectly polite, enormously capable artificial …
We Let an AI Attack Our Framework. Here Is Where It Ended Up.
On Sunday afternoon, May 24, 2026, Microsoft Copilot reviewed an AGR article and called it fear marketing. The article was “ChatGPT Just Started Recommending Hotels. …
ChatGPT Just Started Recommending Hotels. Expedia Is Already in the Room.
On Sunday, May 24, 2026, Memorial Day weekend, OpenAI sent an email to ChatGPT Plus and Pro subscribers announcing that ChatGPT could now use connected …